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Please read this page in its entirety. It contains important information about replacing your Fireplace Blu-ray Disc.
Due to a playability issue with the Playstation 3 Game System, we are recalling the initial production run of Fireplace: Visions of Tranquility Blu-ray. If you do not have a Playstation 3, this recall does not apply to you because Fireplace: Visions of Tranquility plays properly on all other Blu-ray DVD players.
We are issuing a replacement disc because we believe that this issue WILL NOT be addressed by a future firmware update to the PS 3. A corrected Fireplace Blu-ray DVD is already in production and will be available before the end of November.
Replacement Details:
1) Add this free replacement disc to your shopping cart and enter your contact information.
2) We will promptly mail you a postage-paid sleeve to return JUST the disc (please keep the original packaging, which remains unchanged).
3) As soon as we receive your disc and replacement discs we will mail your new Fireplace Blu-ray Disc.
4) All replaced Fireplace discs will be automatically registered for our Limited Warranty, you do not have to register separately according to the instructions that came with the disc.
We apologize for this inconvenience, and appreciate your patience.
The HDScape Team
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HDscape
Blu-ray
Sampler
